| Shipping &
Handling |
If an order is received before noon
(Pacific Standard Time), and the items are in stock, we can usually ship
that day.
Freight charges are accessed at a standard 15% of the total order and
are a separate item on your invoice. In general, we do not make any
profit on freight charges, and we can ship using any shipper with whom
you have an account.
Free delivery (no freight charges) within the San Diego area.
Shipment may be made at room temperature, or with dry ice, wet ice, or
gel pack. For example, as FBS must be shipped frozen, it is shipped by
overnight or two-day delivery in an insulated container containing dry
ice. Due to this extra handling, sera and non-standard items are charged
an extra $25 per carton. |
| Prices |
Prices and charges are in USD (United
States dollar) and are subject to change without notice. Please contact
us for a price quote or for current promotions. |
| Changes & Cancellations
|
If the order has not been shipped, you may
request an order cancellation or change by telephone. A written
confirmation will also be required, either faxed or emailed to
help@jmbioscience.com |
| Damaged or Incomplete
Shipment |
If your order has not arrived in a timely
fashion or has arrived damaged, please contact us immediately. Depending
upon the circumstances, and at our discretion, we may promptly resend a
replacement or credit your account. |
| Returns |
If your order does not conform to its
online description or the specifications, we will credit your account or
exchange the product at our option. A restocking fee of 20% will be
charged for the return of a product for any reason not included in our
warranty. |
| Technical Support |
Unless otherwise arranged, all technical
assistance and support is provided gratis. While this assistance is made
in good faith and to the best of our knowledge, we make no warranties
and you assume sole responsibility for the results of relying upon said
assistance. |
| Warranty |
JM Bioscience sells its products in good
faith. We are not liable for a product after its expiration date, nor
for one that has been misused or has become unusable due to improper
storage, handling, or label alterations. |
